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It is with a heavy heart that we have had to make the decision to keep the restaurant and bar closed until further notice. With no movement on Suffolk's tier position, we hope that you will all understand that this is not a decision that has been taken lightly. We are however open for Bed & Continental Breakfast stays, please don't hesitate to get in touch should you have any queries. 

On welcoming you back, you can guarantee that all the necessary precautions will be in place to ensure your safety. We look forward to seeing you very soon, The Crown at Woodbridge Folk. 

First of all, I would like to introduce you to the newest member of The Hotel Folks executive team, Rob Dixon, your new Hotel Manager at The Crown. If you’ve ever visited any one of The Hotel Folk's coastal properties, namely The Brudenell in Aldeburgh, you won't have failed to notice/heard Rob. Rob is one of those guys who just can’t help looking after people, so people of Woodbridge you are in for a real treat! Therefore, on behalf of myself and Rob, we’d like to keep you, our loyal guests updated.

Before I continue I hope you, your friends, and family are all keeping safe and well during this extremely challenging time? If you or a loved one have been personally affected, our heartfelt thoughts go out to you from everyone at The Crown.

With the government and UK Hospitality sector having released the final guidelines, we can now communicate the official changes we have made to keep you safe and well during your time with us.

Rob and his fellow Hotel Folk have been working hard to retain the balance between The Crown experience you have learned to expect, whilst giving you the confidence you need to plan your next visit. Let me take a few moments to explain some of the changes you can expect to see.   

When we are able to re-open the restaurant, for those looking forward to booking a table, we will ensure all reservations are organised to observe the current rules of social distancing. To facilitate the track and trace programme, we ask that guests, with and without a reservation, provide contact details, all data captured will be in line with our privacy policy.

Again when the bar is able to re-open, as I’m sure many of you will remember, the bar can get quite busy, especially on the weekend. During this time please enjoy your drinks at a socially distanced table in the bar, restaurant, or on the terrace.

We will of course be asking you to look after yourselves a little more than usual, whilst we’re happy to bring your tea or wine choice to your table, we’ll allow you to pour it for yourself. You’ll also notice our tables won’t be pre-laid, all cutlery will be brought to you throughout your meal with each course.

 

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You’ll notice a few small changes in reception, we’re kindly asking guests to check out a little earlier at 10.30am and check-in no earlier than 3pm, simply to allow housekeeping to complete an even more thorough clean of our bedrooms before the next guest arrives.

Whilst we are happy to assist with your luggage we will be able to leave and collect from your door, please organise with Rob and he can arrange this for you. You’ll notice all in-room reading has been removed therefore you’ll receive a more enhanced pre-arrival e-mail on completion of your reservation.

Turning to housekeeping, our Head Housekeeper, Gosia Wray, has also made some subtle changes. Some examples include the earlier check out as referenced above. Daily housekeeping for residents staying more than one night will only be completed by request. We are of course happy to do this for you, we just ask you to arrange this with Rob or one of our Folk at reception. We always have an array of fresh, fluffy towels and toiletries to hand, one of Gosia’s team are always happy to oblige.

In the public areas of the hotel, you’ll notice our housekeeping Folk are always on hand to ensure all popular touch-points are regularly sanitised as well as lots of sanitiser stations around the hotel. Your safety and our high standards of cleanliness are of utmost importance to us.

I do hope this information has put your mind at ease and given you some reassurances as to the steps we are taking to make sure your visit is a safe one. If you would like to consider booking something to look forward to, you can with the assurance of our no strings attached flexible rate, on this rate, there's no deposit required and free cancellation up until 2 pm 48 hours prior to arrival all you need to do is enjoy the excitement of booking a trip away from home.

 

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As things change I will update this page and as I opened I very much hope you are all safe and well.

Kindest Regards

 

David Scott

Chief Executive Officer – The Hotel Folk